Privacy Policy & Data Rights

This privacy notice took effect on 2026-10-17. All prior representations or informal statements regarding website tracking, intake recordkeeping, and diagnostic request data processing are superseded as of this date.

The data controller responsible for personal information collected through this website is:

731handymanservice
Trading domain: 731handymanservice.us
Operating workshop and mailing base: 5271 SEA HORSE DR, MEMPHIS, TN 38141-0581, MEMPHIS, TN, United States
Direct telephone: (901) 830-9987
Official inquiry email: [email protected]
Principal Craftsman: A.J. Eubanks

We collect information directly when you communicate with our shop and automatically when you access our technical pages:

• Direct Service Dispatch Requests (submit.php): Name, phone, email, address, the kind of enquiry, the message, the requested specification, the consent tick, and automatically with it: the IP address, the browser's user-agent string, the referring URL, the moment the form was rendered and the moment it was sent.
• Live Trade Desk Support Chat (chat.php): The conversation transcript and a token kept in the visitor's browser so they can return to it.
• Technical and Log Data: Technical and log data including server access records, IP address, user-agent string, referring URL, page load times, and request headers.
• Cookie Identifiers: Browser identifiers and local storage keys, specifically site_consent_v2 (persisting the consent choice, and nothing else on this site persists a choice), and advertising or analytics keys when allowed.
• Advertising Click Identifiers: Advertising click identifiers appended to inbound landing URLs: gclid, msclkid, and fbclid.

No account, no password, no payment and no card data: nothing is sold on this site and no payment is taken.

Every category of data collected is tied directly to physical trade operations or site integrity:

• Dispatch Coordination: Reviewing reported mechanical symptoms to prepare appropriate diagnostic multimeters, recovery units, and OEM truck stock prior to driving to your location.
• Estimate Communication: Contacting property owners via telephone or email to confirm diagnostic callout windows ($89–$129) and provide labor estimates ($150–$650 for repairs, $6,500–$18,000 for full system replacements).
• Advertising Attribution & Measurement: Determining which keyword queries (such as "hvac repair memphis tn" or "emergency ac repair memphis") generated dispatch inquiries, ensuring advertising expenditures remain cost-effective.
• Security & Fraud Prevention: Identifying automated bot submissions, form spamming, and malicious intrusion attempts via honeypot traps and IP access logs.

We process personal information under defined legal bases recognized by US state privacy statutes and international standards. The legal basis for each purpose is stated explicitly:

• Trade Dispatch and Diagnostics (Form & Chat): The legal basis is contract (taking steps at the visitor's request prior to entering into a trade contract or fulfilling customer service requests).
• Advertising Measurement and Attribution (Google, Microsoft, Meta): The legal basis is consent (affirmatively granted by the visitor through the cookie banner).
• Server Security, Honeypot Traps & Access Logging: The legal basis is legitimate interest (protecting site integrity, preventing automated form fraud, and securing server operations).
• Statutory and Contractor Records: The legal basis is legal obligation under state contractor accounting and tax requirements.

Google Ads, Microsoft Advertising and Meta Ads send traffic here. This website receives paid clicks today across three advertising platforms:

• Google Ads: The google ads network attaches the unique click identifier gclid to inbound landing URLs.
• Microsoft Advertising: The microsoft advertising platform attaches the unique click identifier msclkid to inbound links.
• Meta Ads: Meta Ads attaches the unique click identifier fbclid to campaigns running on its network.

The advertising platforms and the click identifier each attaches to a link are verbatim: gclid, msclkid, fbclid, google ads, and microsoft advertising.

Nothing anywhere claims a platform has reviewed, approved or verified this site; they function strictly as paid commercial distribution networks.

Under Consent Mode v2, Google Consent Mode is implemented with the four signals held denied until the visitor allows storage, and set back to denied when they decline or withdraw consent.

The four foundational consent mode signals are:

• ad_storage
• ad_user_data
• ad_personalization
• analytics_storage

Consent Mode v2 holds ad_storage, ad_user_data, ad_personalization and analytics_storage denied until the visitor allows storage, and sets them back to denied the moment the visitor declines or withdraws consent.

We do not sell, rent, or trade personal data. The third parties that receive this data, named one by one:

• Google Ireland Ltd / Google LLC: Google Ads, which attaches gclid to a click and receives the consent signals.
• Microsoft Ireland Operations Ltd: Microsoft Advertising, which attaches msclkid; its own handling is covered by the Microsoft privacy statement at privacy.microsoft.com.
• Meta Platforms Ireland Ltd: Meta Ads, which attaches fbclid, where a campaign runs there.
• Hosting Provider: The hosting provider that serves this site and stores the enquiry database.
• Mail Provider / Mail Route: The mail provider that carries the notification to the operator's inbox at [email protected].

731 Services operates physically in Tennessee, United States. Server infrastructure is located within the United States. When European or overseas visitors reach our pages, their information is transferred to the US. Third-party cloud providers (including Google, Microsoft, and Meta) operate under the EU-U.S. Data Privacy Framework or utilize approved Standard Contractual Clauses (SCCs) to guarantee equivalent data protection standards across international boundaries.

Retention, as real periods — we state these and do not write "as long as necessary":

• Enquiries and their email copies: 36 months
• Chat transcripts: 12 months
• Server and access logs: 90 days
• The record of a consent choice: 12 months
• A data request is answered within: 10 days

We implement disciplined technical safeguards to protect client dispatch records against unauthorized disclosure:

• End-to-end transport layer encryption (TLS 1.3) on all public and backend URLs.
• Strict honeypot anti-automation filtering (hidden fields agency and url) to intercept bot submissions.
• Server-side file permission isolation and restricted administrative access keys for database directories.
• Zero storage of customer payment cards or banking credentials on public web servers.

For visitors accessing our services from the European Economic Area, United Kingdom, or Switzerland, the gdpr provides specific individual rights regarding personal data:

• Right of Access: You may request confirmation of whether we hold your personal data and obtain a copy of that data.
• Right to Rectification: You may demand correction of inaccurate phone numbers, names, or address records.
• Right to Erasure: You may request that we delete your dispatch inquiry data, subject to legal recordkeeping obligations.
• Right to Restriction: You may request that we limit the processing of your data during dispute resolution.
• Right to Data Portability: You may request your submitted inquiry data in a structured, machine-readable format.
• Right to Object: You may object to data processing based on our legitimate interests.
• Right to Withdraw Consent: You may revoke consent for advertising storage at any time using our cookie settings control.

Residents of California and other states with comprehensive consumer privacy statutes enjoy statutory protections under the California Consumer Privacy Act as amended by the California Privacy Rights Act (ccpa):

• Right to Know & Access: You have the right to know the categories of personal data collected, the sources of collection, the commercial purpose, and the specific pieces of data held.
• Right to Delete: You have the right to request deletion of personal information collected through our contact forms.
• Right to Correct: You have the right to correct inaccurate personal data.
• Right to Opt-Out of Sale or Sharing: 731 Services does not sell personal data for monetary payment. To the extent third-party cookie attribution constitutes "sharing" under California law, you may opt out via our cookie preference control.
• Right to Non-Discrimination: We do not alter service rates, diagnostic fees, or trade scheduling availability based on your exercise of statutory privacy rights.

Our website recognizes and respects the global privacy control (GPC) browser signal. If your browser transmits the Sec-GPC header indicating an opt-out preference, our site automatically treats that signal as a valid refusal of non-essential advertising and analytics storage without requiring you to manually click our banner.

731 Services provides residential and commercial trade contracting to adult property owners, property managers, and commercial tenants. Our website is not intended for or directed toward children under 16 years of age. We do not knowingly collect, request, or retain personal information from minors. If you believe a minor has submitted personal data through our inquiry form, contact us immediately to have the record deleted.

If you have unresolved concerns regarding our handling of your personal data, you have the right to lodge a complaint with an appropriate regulatory authority:

• Tennessee Residents: Office of the Tennessee Attorney General and Reporter, Consumer Protection Division, P.O. Box 20207, Nashville, TN 37202.
• California Residents: California Privacy Protection Agency (CPPA), 915 Capitol Mall, Suite 350A, Sacramento, CA 95814.
• European Visitors: The supervisory authority within your EU Member State of habitual residence, workplace, or place of the alleged infringement.

To exercise any statutory privacy rights—including requesting an extract of your dispatch records or demanding deletion of your intake history—submit your request directly to our operator desk:

Email: [email protected]
Postal Address: 5271 SEA HORSE DR, MEMPHIS, TN 38141-0581, MEMPHIS, TN, United States
Telephone: (901) 830-9987

Please provide your full name, the address associated with your service dispatch, and the telephone number used on the intake form so we can verify your identity against our shop database. We verify requests by matching your contact information against logged service records. A formal response is delivered within 10 days of receipt without fee.

We review our data handling practices whenever trade operational procedures or advertising platform guidelines change. Any amendments to this policy will be published directly on this page with an updated effective date header. Material changes affecting how we use existing dispatch records will be accompanied by prominent visual notices on our website dispatch hub.

You may contact the actual contractor responsible for our operations directly:

731handymanservice
Attention: A.J. Eubanks, Owner-Operator
5271 SEA HORSE DR, MEMPHIS, TN 38141-0581, MEMPHIS, TN, United States
Telephone: (901) 830-9987
Email: [email protected]

Governing Law: This policy and any disputes arising from website interactions are governed by the laws of the State of Tennessee, United States, with exclusive jurisdiction in the state or federal courts located in Memphis, Tennessee.

731 Services is committed to ensuring our technical trade documentation and scheduling tools are accessible to all visitors, including individuals with visual, physical, cognitive, or auditory disabilities.

We engineer our web interfaces to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Key technical measures built into our code include:

• Strict semantic HTML landmarks (<header>, <main>, <nav>, <footer>) and skip navigation links for keyboard users.
• High-contrast visual hierarchy (pine ink #14221A against cool green-grey #E4EAE3) exceeding the 4.5:1 ratio threshold for body text.
• Complete absence of auto-playing media or disorienting flashing elements.
• Full keyboard operability for navigation bars, dialog controls, and dispatch inquiry forms.
• Responsive layout design that accommodates text zoom up to 200% without horizontal clipping or loss of functionality.

If you experience difficulty accessing any part of this website or require assistance booking a trade service, please call our direct shop line at (901) 830-9987 or email [email protected]. We will gladly record your dispatch details over the phone.